Cryptocurrency trading platform Coinbase said it is aware that some users are experiencing errors or missing balances for assets on Base, as well as incorrect price estimates. The cryptocurrency exchange announced the incident on Thursday on X, confirming the situation and assuring users that its team is tracking the issue and will provide updates.
Under investigationthe trading platform found delays or poor performance when depositing CAD via EFT. Mobile app. It promised to address the situation and provide updates as more information becomes available.
The cryptocurrency exchange also assured users that all funds will be kept safe during the investigation.
Coinbase users face repeated outages, delays, and access issues
Due to third-party issues, some users may have incorrect or insufficient balances for their assets on Base, which may cause prices to display incorrectly. Our team is monitoring this situation and will provide an update soon. Your funds are safe.
— Coinbase Support (@CoinbaseSupport) January 21, 2026
Coinbase announced on its status page that access to the platform was restricted in regions such as the Philippines during the incident. However, the cryptocurrency exchange further stated that access via alternative networks such as Wi-Fi and international networks is possible even if users are traveling.
After an investigation, the cryptocurrency exchange identified a “underperforming base network” as the issue and later announced that it had resolved the incident.
According to the status page, this incident follows a series of similar incidents where users experienced issues while using the platform.
On January 20th, the exchange reported that some users were experiencing delays in sending and receiving on the Ronin network. However, we have confirmed that purchases, sales, and fiat withdrawals/deposits are not affected.
As with recent incidents, the cryptocurrency exchange reassured users that it will continue to address the situation and provide updates if there are any changes. It also assured users that all funds are safe during the investigation process.
On January 19th, Coinbase experienced transmission delays on the Polygon Network. The payment service platform confirmed that receipts, purchases, sales, and fiat withdrawals/deposits were not affected during this incident.
More than 86 incidents have been reported on the platform over the past three months, with January reporting the lowest number of incidents at almost 17. Two of these incidents are still scheduled for maintenance.
Coinbase suffers from AWS outages, network and system failures
Late last year, a major outage in the AWS US-East-1 region caused major service interruptions for Coinbase and many other companies. There were two waves of power outages. Wave 1 occurred from approximately 3:00 AM to 7:00 AM ET and Wave 2 occurred from approximately 11:00 AM to 6:00 PM ET. The outage resulted in Coinbase customers being unable to access the platform and experiencing transaction interruptions. My transfer, withdrawal, or deposit was delayed or failed. According to the cryptocurrency exchange, the AWS US-East-1 region outage also impacted market data, staking, onboarding, and sending and receiving cryptocurrencies.
meanwhile The encryption service provider reported that users experienced performance degradation for a total of 3 and 17 hours during the downtime. Minutes. The report revealed that all Coinbase services were back up and running around 6:45 p.m. ET after AWS made changes to several technologies the platform relies on, including EC2 network state propagation.
In another incident in February 2024, a technical issue with the trading platform caused many users to have zero balances when opening their accounts.
“We are aware that some users may experience zero balances in their accounts or experience errors when buying or selling,” Coinbase said in a statement. It then advised users: to follow The status page shows the system outage.
Complaints from users continue to come in daily. Since 2016, Coinbase users have filed more than 11,000 complaints with the Consumer Financial Protection Bureau and Federal Trade Commission, most of them related to customer service.
